BPO

• Business Process Outsourcing (BPO)

      Outsourcing has become an increasingly unavoidable task. With businesses running at maximum capacities, outsourcing is not merely about labor arbitrage, but rather a strategic move towards greater overall business efficiency. Ultimately, it is about Results for real business transformation. Utilize business process outsourcing (BPO) to release your organization of labor-intensive procedures, control costs, and give yourself The Power to Focus on your core business areas.

      Uwaysoft delivers comprehensive BPO solutions to global clients by leveraging quality standards and processes, in-depth knowledge, tools and expert resource management. As a strategic extension of our clients' resources and capacity, we focus on building deep and lasting relationships to deliver significant value. Uwaysoft offers proprietary BPO solutions and can provide BPO solutions with our Offshore Development Center (ODC) best practices. Our objective is to drive substantial long-term partnerships that result in cost reductions and performance improvements, enabling organizations to do more for their customers and shareholders.

  Uwaysoft BPO capabilities include:

  Technical Support

        Desktops, portables, network, software

        L1/L2

        System monitoring and remote management

        Server and network administration

        Internal helpdesk

  Data Operations

        Data acquisition & analysis

        Research

        Data Management

  Transaction Processing

        Credit card

        Payment

        Accounts Receivable

  Customer Care/Call Center

        Voice (inbound/outbound)

        Multi-media - CTI, Internet, IVR, VRS, Fax

        Telemarketing - Selling new/upgrade products & services

        Customer Service & Collections

        Customer Retention & Loyalty campaigns